If you forgot your Apple ID or password, go to the Apple support site for help. Change or turn off restrictions on your iOS device. Select General.
Select Restrictions. If Screen Time settings were set up for a child's device, you'll be prompted to enter your Screen Time passcode before changing these settings. All other mobile phones and tablets. If your device has a power cable, unplug it. Restore your default connection settings. If you need help changing the connection settings, contact the device manufacturer. While browsing the app. Select My Fire TV. Select Restart. Select Delete again to confirm. When you try to select a profile.
Force close the Netflix app. Swipe right or left so Netflix is in focus. Swipe up to force quit the Netflix app. Restart your Apple TV. Go to Settings. Select System. Wait for the Apple TV to finish restarting, then try Netflix again. Reset the settings on your Chromecast. Hold the button on the Chromecast for 25 seconds, or until the indicator light begins flashing. Resetting your Chromecast will erase any settings previously saved on the device.
Follow Google's steps to reconfigure your Chromecast. Deactivate and reactivate the Netflix app. Roku 1 Press the Home button on your Roku remote to navigate to the Roku home screen. Select Netflix Settings. Select Deactivate this player from my Netflix account. Select Yes. The device is now deactivated. Sign in to your account and try Netflix again.
Select Remove channel. Select Remove channel again to confirm. From the home screen, select Streaming Channels. Select Netflix. Select Add Channel.
Select Go to channel. All other set-top boxes and streaming media players. Samsung Smart TV. Contact Samsung. Your device is experiencing a hardware or software problem that only Samsung can solve.
Please contact Samsung and ask for the following: Help resetting the Smart Hub. Help upgrading to the latest firmware for the device. In the upper right corner of your screen, tap Edit. Tap Delete. If the date and time of your device is significantly different from the current date and time, you will have a problem playing your video. If the date and time are incorrect, tap either the date or time to adjust them, or simply toggle the Set Automatically field to On.
From the Netflix app, tap Downloads. If you don't see the Downloads icon, tap Menu , then tap My Downloads. On the description page, tap Downloads. Once the title has finished downloading, you can access it again from the Downloads section of the app. Due to studio limits, you may not be able to renew all titles.
If you can't renew a title but still want to watch it, connect to the internet to stream. Here are some of the solutions to use troubleshooting to resolve the issue. At times Safari keeps crashing randomly on your iPhone and won't let you browse. Here are 7 best ways you can try to troubleshoot and fix Safari 's crashing problem.
Your Apple TV will reset itself and guide you through the initial setup process. Once you've completed setup, sign in to the Netflix app and try streaming again. Press and hold the center of your remote's touch surface or clickpad until the Netflix icon starts to shake. Search for Netflix to find the app, then select Install. If your Apple TV isn't up to date with the most current software updates, it can cause streaming issues.
To check for updates on your Apple TV:. From the Apple TV home screen, select Settings. If your firmware is out of date, you will see the option to Download and Install. Select it to upgrade your Apple TV firmware. Once you've downloaded any available updates or if there were no updates available , try Netflix again.
If there was no update available for Netflix, or if updating Netflix did not solve the problem, continue troubleshooting below. Highlight the Netflix app and press the star key on the remote. Netflix uses cookies and similar technologies on this website to collect information about your browsing activities which we use to analyse your use of the website.
Learn more about our use of cookies and your information. You can change your cookie preferences. Change your cookie preferences. Help Center. Join Netflix Sign In. Back to Help Home. A country must be selected to view content in this article. Blu-ray players. Blu-ray player. When does Netflix crash or close? When you open the app. Restart your device. Unplug your device from power for at least 1 minute. While the device is unplugged, press the power button on the device to discharge it.
Plug your device back in. Turn your device on. Try Netflix again. Contact the manufacturer. Your device is having a hardware or software problem that only the manufacturer can solve.
Contact the device manufacturer and ask for help: Updating to the latest firmware for the device. Performing a factory reset. If the manufacturer can't help, try watching Netflix on a different device. At any other time. Windows computer. Select Sign out. Select Yes to confirm.
Restart your iPhone, iPad, or iPod touch. Once your device powers on, try Netflix again. Once you're connected to the internet, try Netflix again. Check the date and time on your Apple iPad, iPhone or iPod touch.
Tap the Settings icon on the Home screen. Tap General. Reinstall the Netflix app. You might need to enter your Apple ID and password.
If you forgot your Apple ID or password, go to the Apple support site for help. Try a different network. If possible, connect your iPhone, iPad, or iPod touch to a different network. To choose a different wireless network: Press the Home button on your device. Select Wi-Fi. Select a different network and connect to it. Once you are connected, try Netflix again. PlayStation 3. From the PS3 main menu, navigate to Settings. Select Network Settings.
Select Internet Connection Test. If you are able to connect to the internet, check your date and time settings. If you are unable to connect to the internet, you may be having network connection issues.
Uninstall the Netflix app Begin from the PS3 home screen. Press the Triangle button on your controller. Select Delete. Select Apps. Select Netflix. Select Download. Once Netflix has finished downloading, select Start.
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