Prime video app wont download

Almost forgot I can download "Amazon Prime Video" app to the Xbox which is hmmm Because there is support for Android. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. Mark St Independent Advisor. With all app related questions better to check the system requirements I.

This app is available only for Xbox one and hub. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. Hi Bob. You don't need an app, just sign into Amazon Prime in your browser I used Edge just now and choose the video you want to play. It will start playing. I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved. Unfortunately it doesn't work well when you're in airplane mode on an airplane.

You need to be able to download the video and you therefore need the prime app. They had an app but I don't know where it went. Maybe it's being upgraded. Issues with Amazon Prime Video Virtually every Amazon Prime Video user has encountered these delightful little messages often at the best part of the episode , but what do they mean, and what can you do to make them go away? A great place to check online to see if there is an outage being reported is DownDetector.

Perform an internet speed test to check your network performance — Amazon recommends a minimum speed of 1Mbps for streaming standard content and 5Mbps for HD or higher-resolution content. Consider pausing the internet connection of any other devices connected to your network or disabling your router for a minute and turning it back on. If your router is old, you may want to consider an upgrade.

Issues with devices not responding to Alexa commands can be resolved by unpairing and re-pairing the device via the Alexa app. Best desktop computer deals for December Amazon Prime Video allows you to download content to your phone or tablet using the Prime Video app. Once you've downloaded content in this way, you can watch it even if you don't have an internet connection. If you find that you have a problem downloading and viewing Amazon Prime Video content, there are a few things you can do to fix the issue.

When this type of problem occurs, you'll usually see a message like this:. Verify that your Amazon Prime membership is active.

This feature is only available if your membership is currently active. If you are a member through someone else, make sure they didn't remove you. Check your location. The Prime Video download feature only works if you are in your home region, and if your region supports the feature. If you are from the United States and travel out of the country, you won't be able to watch downloaded Prime Video content.

Disable your VPN. If Amazon thinks you're in a different country due to a VPN, you won't be able to watch downloaded content. Restart your streaming device. In some cases, restarting Roku , or Chromecast will fix whatever glitch might be causing problems. You can even turn your Apple TV off and then back on to see if a power cycle will help it.

Clear your Prime Video app cache, or reinstall the app altogether. If there is corrupt data in the app cache or a problem with the app, then clearing the cache or reinstalling the app will fix your problem. If it seems like everything is okay on your end, then you may want to use a service monitor like Down Detector to check for problems.

These service monitors constantly check to see if services like Amazon Prime Video are functional, and they make it easy to see if there is a widespread problem. While this won't help you fix your Amazon error code, it will show whether or not the problem is actually on Amazon's end. Navigate to downdetector.

Click on the search box and type Amazon Prime Video , then press Enter on your keyboard. Don't just type Amazon or Amazon. Look at the Amazon Prime Video problems timeline and make note of any recent reports. Scroll down and click the Live Outages Map button. Check for any outage hotspots in your area. If you see an active outage in your area, you will have to wait for Amazon to fix the problem. Actively scan device characteristics for identification.

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